New Hampshire Medical Supply
Effective Date: 03/09/2026
- Introduction
New Hampshire Medical Supply (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information, including sensitive health-related information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases through our WooCommerce store, or communicate with us by phone, email, or text messaging (SMS).
- Information We Collect
A. Personal Information
When you place an order or interact with our website or services, we may collect:
• Name
• Billing and shipping address
• Email address
• Phone number (including mobile number for SMS communications, if provided)
• Payment information (processed securely through third-party providers)B. Health and Prescription Information
If you upload a prescription or related documentation, we may collect:
• Prescribing provider information
• Medical equipment or supply needs
• Any information included in the prescriptionThis information may be considered Protected Health Information (PHI) under applicable laws.
C. Automatically Collected Information
We may automatically collect:
• IP address
• Browser type and device information
• Pages visited and time spent on the site
• Cookies and tracking data
- How We Use Your Information
We use your information to:
• Process and fulfill orders
• Review and validate prescriptions
• Communicate with you regarding your order or medical supply needs
• Provide customer support
• Improve our website and services
• Send updates, reminders, or marketing communications (only if you opt in)
• Send text message (SMS) communications, if you have provided consent
• Comply with legal and regulatory requirements
- Text Messaging (SMS) Communications
By providing your mobile phone number and opting in to receive text messages, you consent to receive SMS communications from New Hampshire Medical Supply (“we,” “us,” or “our”) regarding order updates, delivery notifications, service reminders, billing notices, and customer support.
Important SMS Disclosures:
• Message frequency may vary
• Message and data rates may apply
• Consent is not a condition of purchase
• You may opt out at any time by replying STOP
• You may request help by replying HELP
• We do not sell or share SMS consent or mobile numbers with third parties for marketing purposes
• Standard SMS messaging is not fully secure, and sensitive medical information should not be sent by text unless specifically directed
We maintain records of SMS consent in accordance with applicable laws and carrier requirements.
- HIPAA and Health Information
We take the privacy and security of your health information seriously.
• Prescription and health-related information is handled in accordance with applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable.
• We implement safeguards to protect PHI from unauthorized access, use, or disclosure.
• We only use and disclose PHI as necessary to provide our services or as required by law.
- WooCommerce and Third-Party Services
Our store is powered by WooCommerce, which collects and stores information necessary to process your order.
We may share your information with trusted third parties, including:
• Payment processors (e.g., Stripe, PayPal)
• Shipping carriers (e.g., USPS, UPS, FedEx)
• Secure file storage or processing providers
• Website hosting and analytics providers
• SMS messaging providers used to deliver text communications
These third parties are required to safeguard your information and only use it for authorized purposes.
- Cookies and Tracking Technologies
We use cookies to:
• Maintain shopping cart functionality
• Improve your browsing experience
• Analyze site traffic
You can control cookie settings through your browser.
- Data Security
We implement administrative, technical, and physical safeguards to protect your personal and health information. However, no system can be guaranteed completely secure.
- Your Rights and Choices
You may have the right to:
• Access or request a copy of your personal or health information
• Request corrections
• Request deletion, where permitted by law
• Opt out of marketing communications
• Opt out of SMS communications at any time by replying STOP
To exercise these rights, contact us at: support@nhmedsupply.com
- Data Retention
We retain personal, SMS, and prescription information only as long as necessary to fulfill orders, comply with legal obligations, maintain business records, and support communication records.
- Children’s Privacy
Our website is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.
- Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted with a revised effective date.
- Contact Us
New Hampshire Medical Supply
Website: www.nhmedsupply.com
Email: support@nhmedsupply.com
Phone: 888-210-8110
